Muse, the AI-powered communication platform, announced this week that its assistant can now place outbound calls to U.S. businesses on behalf of users, a capability the company is positioning as a step toward fully automated task handling. The feature allows Muse's AI to dial restaurants, service providers, and other establishments to make reservations, confirm appointments, or gather information, according to the company. However, the service is not included in Muse's standard offering; users must pay an additional fee to access outbound calling, with pricing details available through the company's subscription tiers.
The launch places Muse in an increasingly crowded field of AI agents designed to handle routine phone tasks, competing with similar offerings from major technology firms and startups. Company representatives said the paid model reflects the computational and telephony costs associated with live calls, though they did not disclose specific usage limits or per-call charges. Privacy advocates have previously raised questions about AI systems conversing with businesses without explicit disclosure, and it remains unclear whether Muse's assistant identifies itself as automated during calls. Muse said it is monitoring early usage and may adjust pricing and features based on customer feedback.
Independent reporting synthesized from primary wires and global correspondents.